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Staff Training Examples

World Class Staff Training Examples


Example: A Russian client hosted her birthday party at a Private Villa on Lake Como in Northern Italy. The guest list included members of European royalty, and high ranking diplomats. The client’s current household team included 2 butlers (normally based at the Principal's main residence in Moscow) who were requested to fly out in advance to work alongside the villa staff and ensure everything was meticulously set up in preparation of the Principal's arrival.

 

Solution: The 71 were requested to provide training to bring the butler team up to speed about formal etiquette, Royal Protocols and the correct way of greeting guests from all over the world.

CONDUCT & APPEARANCE
  • Good manners & demeanour

  • Greeting guests, friends & family

  • Protocol & Communication 

  • Empathy, & unflappability


Example: A US client travels frequently for work and pleasure. During work trips he most often stays in hotels, whereas for pleasure he prefers to stay at his private residences. He employs an assistant who takes care of all the logistics involved in getting the Principal from A-Z, however the assistant struggles with organizing and preparing the Principals clothing needs - especially when considering the unpredictability of his schedule, and preparing for last minute trips.

 

Solution: The 71 put together 10 hours of our Wardrobe Management training module, with additional direction from a professional valet in London, and fashion stylist from Milan. We wanted to make sure that the assistant came away with useful ways of improving the Principals comfort when traveling (such as a suitable packing process), while putting into place a system that allowed copies of the most frequently worn garments to be bought and held at different locations.

WARDROBE MANAGEMENT
  • Valeting

  • packing

  • Clothing care

  • Storage solutions

  • Archiving


Example: An Indian family recently moved to a new home in Europe, bringing with them a skeleton staff team (chef, assistant, housekeeper and nanny). They brought with them a lot of valuable artefacts that needed careful and specialist care.

 

Solution: After an initial appraisal of the items being transported, The 71 created an easily customizable inventory management system that the existing staff could easily understand and adapt. We also provided the client with contacts at the National Trust specializing in the conservation and cleaning of art and antiques.

INVENTORY MANAGEMENT
  • How good inventory's change everything

  • Utilizing digital systems & tools

  • General maintenance & upkeep

  • Alterations & archiving